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title: Complaints
description: Procedure for raising formal complaints.
---
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2 November 2026
# Complaints
## The complaints procedure has changed; the level of support you receive will remain the same.
If you wish to raise a formal complaint, please email [**epasupport@vqa.org**](mailto:epasupport@vqa.org) with **‘CEC Complaint’** as the subject line so that we can direct it to the appropriate team.
From **2 November**, formal complaints will be reviewed in accordance with VQA's Formal Complaints Policy. This update simply aligns our internal complaint-handling procedures; there is no change in the support you will receive.
During the transition, CEC’s existing service-level agreement (SLA) of **28 working days** will continue to apply until **2 February 2027**.
The policy is also available on the CEC website.
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