Appeals
Training Qualifications UK (TQUK) aims to make decisions that are fair, consistent, and reliable. Most of the time, those decisions stand. But sometimes things don’t feel quite right. When that happens, there is a clear process for raising and reviewing concerns.
Appeals can be made by recognised centres and training providers, and in some cases by learners or apprentices, through their centre or provider. An appeal should be based on a concern that policies, processes, or procedures haven’t been followed properly. Disagreement with the outcome is not sufficient grounds to raise an appeal.
You can view the full TQUK Appeals Policy here.
Types of appeals
An Enquiry About Results (EAR) is used when questioning an assessment result. This might involve a clerical check (to confirm marks were recorded correctly) or a review of marking or moderation. These checks are usually completed within around 10 working days, although more complex reviews, such as moderation, can take longer. Results can go up, go down, or stay the same, so it’s important to consider this before requesting a review.
A Formal Appeal is used for other decisions, particularly where there is a concern that TQUK has not followed its procedures fairly or consistently. Appeals must normally be submitted within four weeks of receiving the assessment outcome. For End-Point Assessments, and where a pass grade is achieved, intention to appeal must be expressed within two weeks of receiving the result.
To begin a Formal Appeal, an Appeals Form must be completed and submitted with all relevant supporting evidence. It’s best to include everything at the start, as additional information cannot be considered once the appeal is open. TQUK will acknowledge receipt within a couple of working days, and the appeal is usually reviewed within 20 working days by someone who has not been involved in the original decision.
Appeals relating to reasonable adjustments or special consideration should first be considered alongside the relevant policy. In practice, this means checking how the original decision was made before deciding whether to appeal. If there are still concerns that the process wasn’t followed correctly, a formal appeal can then be submitted in the usual way.
Outcomes and next steps
The outcome may confirm the original decision or result in a change. In some cases, the decision stays the same but highlights areas where processes could have been applied more effectively.
If concerns remain, an independent review can be requested. This is carried out by someone outside of TQUK, with no connection to the case, to check that the process has been followed in line with policies.
In most cases, this is the final step.
Fees may apply to some types of appeal or review. Details of current fees are available on the TQUK website. It’s worth checking these in advance so there are no surprises, particularly where multiple reviews are being considered.
If there are still concerns after that, the matter can be raised with the relevant regulator. They will not reassess the work itself, but they will review whether the correct procedures have been followed.
Throughout the process, clear communication and good record-keeping are important. Keeping copies of evidence, timelines, and decisions will help ensure the appeal can be considered as quickly and fairly as possible.