---
title: Invoices and Fees (Awarding)
description: Learn about how billing and invoices work for awarding.
---
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28 October 2026
# Invoices and Fees (Awarding)
## This article explains when awarding charges are applied and how learner registration works, depending on the payment method selected in Verve.
The billing point for each learner depends on the payment method selected in Verve: Pay Monthly, Pay by Invoice, Pay by Card, or Pay by Licences. This determines when invoices are issued, when learners are registered, and when payment is due.
### **Payment methods**
#### **Pay Monthly**
- Invoice issued: A consolidated invoice for learner registrations added during the month is issued on the first working day of the following month.
- Learners registered: Immediately when the learner is added to the booking.
- Payment due: As stated on the invoice.
#### **Pay by Invoice**
- Invoice issued: An individual invoice is issued for each order on the following working day.
- Learners registered: Once payment has been received.
- Payment due: As stated on the invoice.
#### **Pay by Card**
- Invoice issued: A zero-balance invoice is issued on the following working day.
- Learners registered: Upon successful payment.
- Payment due: Collected online when the order is placed.
#### **Pay by Licenses**
- Invoice issued: Not applicable.
- Learners registered: Immediately when the learner is added to the booking.
- Payment due: Covered by available licenses.
### **Awarding Surcharges**
Surcharge invoices are sent monthly, on the first working day of the following month.
Charges from the previous month are issued as a consolidated invoice with EPA surcharges, if applicable.
Awarding surcharges include:
- replacement certificates
- hardcopy certificates
- appeals
- qualification approval requests.
### **When to contact the Finance Team**
Email[finance@vqa.org](mailto:Finance@vqa.org) for help with billing requests, questions, or documents, including:
#### **Invoices and statements**
- Copies of invoices.
- Account statements.
- Queries about invoice charges or VAT.
- Credit-note and refund requests.
#### **Payments**
- Checking whether a payment has been received.
- Confirming bank details.
- Sending purchase order (PO) documents and remittance advice.
#### **Account details**
- Updating billing or account information.
- Completing supplier forms.
For any questions not listed above, or if you're unsure whom to contact, please email [finance@vqa.org](mailto:finance@vqa.org) and the team will point you in the right direction.
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