Malpractice and Maladministration

Definitions and examples 

Malpractice is any deliberate act or omission that breaks regulations and affects the validity of assessments. It’s serious because it undermines fairness and credibility. Incidents of malpractice may be, but are not limited to: 

• falsifying records 
• fraudulent certificate claims 
• plagiarism 
• collusion 
• impersonation 
• misuse or disclosure of assessment materials 
• bribery 
• selling certificates 
• knowingly breaching assessment requirements. 

Maladministration usually involves poor processes or repeated mistakes that result in non-compliance. Though not always intentional, it can still have a big impact on learners and centre performance. Examples include:  

• late registrations 
• inaccurate certification claims 
• poor record-keeping 
• delays in responding to TQUK 
• unintentional misuse of TQUK branding.  

Our policy 

Recognised centres and training providers must ensure that staff and learners are aware of TQUK’s Malpractice and Maladministration Policy, and that appropriate systems are in place to prevent, identify, and investigate malpractice or maladministration. Centres must report suspected or actual cases promptly and cooperate fully with any investigation. Failure to comply may result in sanctions or the suspension of agreements. 

TQUK monitors compliance with this policy through its ongoing external quality assurance activities. 

Reporting and review 

Anyone who suspects malpractice or maladministration must notify TQUK as soon as possible, providing written details and supporting evidence where available. Reports should include information about the centre or individuals involved, the qualification or service affected, and the nature of the concern. Centres may carry out an initial investigation, but must still inform TQUK immediately. 

TQUK treats all reports confidentially and supports whistleblowers, including those who choose to remain anonymous, subject to legal obligations. 

All allegations are reviewed promptly by TQUK’s Compliance Team, with receipt normally acknowledged within 48 hours. Investigations aim to be completed within 30 working days, although complex cases may require additional time. Investigations are conducted fairly, without bias, and by trained staff with no conflicts of interest. 

Outcomes 

Where appropriate, TQUK may notify regulators, other awarding organisations, funding bodies, or law enforcement agencies. 

If malpractice or maladministration is confirmed, TQUK may take action to protect learners and maintain confidence in qualifications. Actions may include sanctions against centres, corrective requirements, invalidation or withdrawal of certificates, withholding learner results, reassessment, or restrictions on staff or learner involvement. Learners may face penalties up to and including disqualification or temporary bans. 

Lessons learned are recorded to support continuous improvement. All decisions may be challenged through the TQUK Appeals Policy. 

For further information, please refer to TQUK’s Malpractice and Maladministration Policy.