Staff Approvals
This guide is designed to help centres successfully add new assessment staff to Verve, including Assessors and Internal Quality Assurers (IQAs).
Adding staff correctly from the outset helps prevent delays, avoids unnecessary follow‑up queries from the Quality Team, and ensures bookings can be made smoothly. By taking a little time to complete each section carefully, staff approval is usually quick and straightforward.
Setting up a staff profile
To begin, log in to Verve and navigate to the Assessment Staff area from the home page. This section shows all assessment staff currently linked to your centre. From here, you can create a new staff profile by selecting the option to add a new assessment staff member. This will open a blank profile ready for you to complete.
When entering the staff member’s personal and professional details, accuracy is important. Ensure names, contact details, and role information are correct, as these details are used throughout the system and by the Quality Team during approval. One key setting to check at this stage is the visibility status. The staff member must be marked as Active. If this setting is missed, the individual will not appear when you attempt to register learners or create bookings, which can cause confusion later on.
Once the main profile details have been completed, you will need to assign the appropriate programmes and roles. Select the qualifications that the staff member will be involved with and assign the correct role for each one, either Assessor or IQA. It is important that these roles accurately reflect the individual’s qualifications and experience. Assigning an incorrect role, or selecting programmes that are not supported by suitable evidence, may result in delays while the Quality team reviews the information.
Competencies
The Competencies section is a crucial part of the process. This is where you upload evidence to demonstrate that the staff member is competent and qualified for the role they will be carrying out. Typically, this includes an up‑to‑date CV outlining relevant experience, a valid Assessor or IQA certificate, and any subject‑specific qualification or competency certificates required for the programmes selected. All documents should be clear, readable, and current. Taking the time to check document quality before uploading can reduce the likelihood of approval being put on hold.
After all information and documents have been added, make sure the profile is saved. Any unsaved changes may be lost if you navigate away from the page, so it is good practice to double‑check that every section is complete before moving on.
Staff approval
Once the staff profile has been saved, you can proceed with creating a booking. When registering learners for a qualification, Verve will allow you to select from the list of active assessment staff. Only staff members who have been set up correctly and marked as active will appear here. As part of the booking process, you will assign the relevant assessor and IQA to the learners.
When the booking is submitted, Verve automatically generates a staff approval request and sends it to the Quality team for review. In most cases, this review is completed within 24 hours. If any additional information or documentation is required to confirm approval, the Quality team will contact the centre by email with clear guidance on what is needed.
Once a staff member has been approved for a specific programme and role, they will not need to be approved again for future bookings on that same programme. This makes future registrations quicker and reduces administrative workload.
Following this process carefully helps ensure that assessment staff are added smoothly, approved promptly, and ready to support learners without unnecessary delays.